Tuesday, 21 September 2010

Why it’s worth your while to join up online and offline marketing

Consumers continue to transition to using the Internet for business, purchasing, finding information, and a host of personal and networking uses. In addition, the continued rise of Social Media is changing the fundamental business marketing model from  “advertising” to “engaging”. 

However, some businesses are still in online denial mode and believe that old media or offline marketing is still the way to market. So, they still use the telephone, the printed advertisement, the tradeshow and direct mail as the sole way of marketing their business. Therefore, the offline methods just mentioned are not obsolete. They can still be effective, but they should be adapted to the new media mindset of your customers and prospects. Take the best from both worlds to create a go-to-market plan that enables you to:

  • reach your market with the right message
  • make the right offer to create awareness
  • increase qualified prospects
  • convert them into lifelong customers

There is still a place for traditional marketing and we advocate a blended or integrated approach. The key to your marketing success is taking a comprehensive and holistic approach to your marketing strategy.  A holistic approach treats marketing as a single integrated strategy and process, rather than a list of stand-alone marketing initiatives.  While you may still gain benefits from executing standalone marketing initiatives, the benefits of implementing an integrated strategy are well worth the effort. 

Your marketing strategy is influenced by a variety of factors and will be unique to your company.  Even so, there are a number of core online marketing techniques that you should consider when developing your integrated go-to-market strategy:

  • Content marketing
  • Search engine optimisation
  • Paid search marketing
  • Social Media marketing
  • Email marketing
  • Newsletters
  • Social bookmarking, social networking, social tagging
  • Blogging
  • Article marketing
  • Press Release marketing
  • Podcasting
  • Videos
  • Websites designed to optimise conversions

When combined with traditional marketing initiatives like print advertising, direct mail, telemarketing, and tradeshows, there is an even better chance of business success. So how do you decide what to include in your integrated go-to-market plan?  Well, it goes back to basics and knowing your target market and answering some basic questions:

  • Who are your target market? 
  • What are the most popular ways they search for what they are looking for? 
  • Which marketing techniques enable you to reach them or be found when they are looking for your products or services? 
  • Is your website designed to welcome and engage your target market and then facilitate conversions? 
  • What combinations of techniques ensure that you can draw in the prospect and lead them through the cycle, from creating awareness to converting the prospect?
  • How do you continue to engage and nurture your existing customers to retain them and keep them coming back for more?
  • How big is your budget? 
  • Do you have the expertise internally or do you need to go outside for help?

Developing a go-to-market strategy isn’t something you do every day but executing it is and it is a process where you need to:

  • Create your plan annually
  • Depending on your business, measure the results monthly, weekly or even daily
  • Update your plan quarterly or as needed. 

One of the benefits of online marketing techniques is that they can be started, stopped, and changed almost immediately.  This enables you to react to, and even anticipate changing market conditions, and get ahead of them. It’s not as hard as may sound but you do need to commit to the process. So, let's look at four offline marketing techniques and see how they can be better integrated with an online marketing plan:

Telephone

The best use of the telephone is to call all the leads you develop through your online marketing strategy. However, the telephone is still a powerful way to reach new prospects and can be used in more innovative ways. So instead of just cold calling for sales prospects, think of some more creative ways to use the telephone.  For example, call people to conduct a survey on a trending industry topic.  You can invite them to take a survey on the phone or online. If they prefer the online survey get their email address and send them a link to your online survey. Be sure to offer them a free copy of the survey results. Once you have their email, then keep them informed by email in the future. Don’t just use the telephone for selling to prospects. It is better to try and engage with them so that the prospect will remember the content experience about your brand and possibly buy from you when he or she is ready.

Print Advertising

Many businesses advertise in print but have no idea if the advertisement is working for them.  If you are advertising in a relevant publication, put a clear call to action on the advert and make this call to action accessible online via a unique landing page that you can link back to the advert.  This way you can measure it and work out if it is working for you.  Remember, you can't manage what you can't measure.   If you have a phone number in the advert, make sure it is unique so you can measure the results of the advert.  For many businesses, the main aim of print advertising is to build or strengthen brand awareness.  However, make sure that the reader can engage your brand online in a way that can be traced back to your ad.

Tradeshows

Tradeshows are still a great way to get your products and services in front of your customers and prospects and they usually offer up a great networking and learning experience.  Tradeshows work better for some industries than others.  There is a great opportunity to blend and integrate your tradeshow marketing with your online strategy. For example, if you are exhibiting or even just attending a tradeshow you should always talk about the event online before, during and after the event.  If you use LinkedIn, you can communicate to your connections that you are attending a particular Tradeshow. Make sure that you use your online PR, your blog, Facebook and Twitter channels to discuss your contribution to the event. You can use Flickr and YouTube to share photos and videos from the event.  When you meet people at the tradeshow, then make sure that you connect online to keep the relationships going after the event.

Direct Mail

Direct mail still has value in an integrated marketing plan. Similar to print advertising be sure to have a measurable call to action. Consider linking the call to action to personalized URLs or landing pages. This will allow you to measure the results of your direct mail campaigns very clearly with online interaction attributable to your direct mail campaigns.

So how are you integrating your online and offline marketing.  We would love to know, so please leave a comment below:

This post is part of the #JUMPchallenge, a blogging competition designed to raise awareness of how to join up online and offline marketing, launched to support Econsultancy's JUMP event.

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